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Customersurvey

Pincity sincerely appreciate all the support from every customer in the past 7 years.
Your satisfaction is our NO.1 priority!
Please help us serve you and other Pincity users better by completing our Customer Satisfaction Survey. Fill out this questionnaire and receive free 60 minutes right away!

Pincity Account User Name:
(Please input your correct Pincity account username, it will be used for receiving free 60 minutes)
1. Is Pincity your primary and the only long distance service provider?
2. What kind of calling services/feature are you currently using? (Could choose multiple answers)
1. On line virtual calling card, provider name
2. Traditional physical calling card, provider name
3. Direct dialing (1+) service, provider name
4. PC to PC/ PC to regular phones calling , provider name
5. VoIP box, provider name
3. Are you currently satisfied with the Pincity.com calling service?
What do you like most of Pincity?
if no, please let us know what do you like to see Pincity.com improve on for better service?
1) Cheaper and better rates.
i) Please specify your destination country
ii) What is your desired per minute rate?  
2) Better quality for telephone connection and conversation. Please specify the country name.
3) Better and more efficient customer service. Please specify which aspect you hope us to improve:
4) Faster and better problem resolving
5) More and broader local access number coverage
6) Developing the soft phone services that using computer to make telephone calls, such as Skype, Yahoo & MSN voice services.
7)

Any other situation you are not satisfied of Pincity and how can we improve?

4. Have your ever had your Pincity.com account/PIN number expired due to our expiration policy setting?
do you feel our 6 months expiration policy is reasonable? Please provide your comment:
my account never got expired because I am an active Pincity user.
5. Have you ever encountered problems while using Pincity.com service to make international and/or domestic long distance calls?
Please let us know what specific problem you have experienced with our service.
I have problems to dial into Pincity toll free access numbers and/or Pincity local access numbers.
1. I have problems with my account/PIN number.
2. I have problems to call my destination numbers. Please tell us which country specifically you have experienced difficulty for connection.
3. I have problems with my phone conversation quality while I am using Pincity service. Please tell us which destination specifically you have experienced bad quality.
6. How would you rate Pincity.com customer service/support?
1. Excellent service, outstanding performance
2. Satisfactory, meet the needs
3. Not satisfied, Poor customer service. Please explain details:
4. Never contact customer service center
7. What would you like to see the improvement of our customer service?
1. Providing 24 hours a day, 7 days a week customer support
2. Connecting to live representative within 3 rings, do not like to listen computer greeting
3. Improving response time and response efficiency
4. Providing Multilanguage support. Please specify your language
5.

More friendly and helpful response
8. Are you current using or do you know Pincity has "3 strokes connection" feature?
I am using it now
never heard of this feature.
9. What Pincity.com value-added services and features do you use often?
1. Pincity Qtalk (Pin-less feature, do not enter pin number when make calls)
2. Pincity Qdail (2 keys speed dialing to any programmed destination number)
3.

Pincity International Toll Free Service (Call from outside United States)
4.

Pincity iTravel (no hand dialing needed, connect two phone numbers through your Pincity account)

5.

Pincity iConference (Telephone conferencing system)
6. Pincity iMessenger (Send text messages)
7.

Do not use any of these additional features
10. How would you rate the importance of the following factors when choosing long distance service provider? (5 being the most important)
1. Price/Rate 1 2 3 4 5
2. Phone connection & conversation Quality 1 2 3 4 5
3. Customer support efficiency 1 2 3 4 5
4. Convenience of using service at anytime 1 2 3 4 5
5. Additional valuable Features 1 2 3 4 5
11. How often do you recharge your Pincity account?
1. Recharge one time every month
2. Recharge 2 - 4 times every month
3. Recharge more then 5 times a month
4. Recharge once every two or more months
5.

Do not recharge on periodical basis
12. What new service would you like to see from Pincity?
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* The 60 free minutes are calculated based on the local access number rate.

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